MSPs have been an essential service throughout the pandemic, supporting other
businesses by managing their IT services. When most of us had to abruptly shift to
remote work, MSPs were quick to adapt, and their support was crucial in ensuring
business continuity.
Now as many people return to the office, MSPs are faced with a new set of
challenges: supply chain woes, talent shortages, soaring commodity prices, security
and compliance, and an ever-expanding reliance on technology – just to name a
few! And these are in addition to the ongoing challenges of simply being an MSP.
MSPs are constantly under pressure to be innovative and keep up with customer
demands, all while managing an expanding portfolio of software applications and
SaaS offerings. Juggling all these challenges strains business and staff, which can
impact service delivery and customer satisfaction – and eventually core business
functionalities.
Simply put: the “do whatever it takes” approach to running a business and
satisfying customers is difficult to sustain, and it certainly isn’t scalable.
When an MSP wants to grow their business, they often add more services – whether
that’s the latest VPN, endpoint detection response, DNS filter, browser protection, or
password manager – not realizing it might be adding to the strain.
In terms of maximizing profits, billing is often the last thing that comes to mind.
When MSPs shift their focus to reconciling their component services, we’ve found
that on average, they discover 10 percent of unbilled services.
Let’s look at that in numbers: if an MSP has a net annual revenue of $750,000, that’s
$75,000 of revenue that is not being billed! That’s capital that could easily be put back
into your business. Ouch.
Billing Reconciliation made easy
We want to make billing reconciliation painless. That’s why we offer Billable™, our
free billing reconciliation tool. Billable™ ensures accurate, detailed invoicing that
gets into the hands of customers on time.
Balancing the needs of remote and in-person customers isn’t always easy for MSPs,
but by improving their billing process and ensuring revenue never slips through the
cracks again, they can choose which services make the most sense for their end
users and scale their core business functionalities instead.
Is Billable the right tool for you? Click here to find out.
