How to Make Sure You Get Paid for the Work You Do

Work isn’t just about money, but I think we can all agree that money is a big part of why we work. Life doesn’t pay for itself, after all. When you’re running a business, you need to make enough money to pay for all the expenses, plus have enough left over to take care of you and your family. You can’t afford to leave money on the table. That’s why it’s important to make sure that you get paid for the work that you do.

Why You're Not Getting Paid

There’s a lot of reasons why you might not get paid for the work you. Sometimes a client can’t pay, and that’s always unfortunate. This probably happened to a lot of MSPs when COVID first hit, because all of a sudden some of your clients lost a big chunk of their own revenue. They’d pay if they could, but they actually can’t.

But sometimes, the reason you’re not getting paid for the work you do is because you’re not billing for it. The client sends in a ticket to provision a new user, the techs get right on that, and within a few hours the user is provisioned, the client is happy and the techs have moved on to the next ticket. 

The problem, of course, is that now you’re being billed by the vendors for all the services and equipment that the new user is consuming. The vendors know what you’re consuming. You also know what you’re using, but reconciling between the vendor portal and your PSA? Well, that’s something you have to do yourself.

Because that manual work is painful and tedious, sometimes it gets pushed to the back burner. 

How to Get Paid

But it shouldn’t. One reason is that the task is only going to be bigger next month. But the other reason is that your billing won’t reflect the cost of provisioning. What happens when your COGS goes up and your revenue does not? 

Nothing good.

The worst part is that you can’t exactly go back to the client several months down the road, and bill for a bunch of backdated services. I mean, you could do that, but it's not necessarily a fun conversation. It’s probably even less fun than doing billing reconciliation. 

At that point, months’ worth of potential revenue is lost. Can you afford to do that work and not get paid for it?  Maybe. But why should you? 

After all, with Gradient Billable™, you don’t have to leave money on the table. By making billing reconciliation easy, Billable™ makes sure that you’re able to bill for everything you do, in an accurate and timely fashion.