Welcome back to our spotlight series, featuring the nine PSAs supported by Gradient’s Synthesize program. Today, we are profiling Pulseway.
Getting the right PSA can ensure profitability for an MSP. A good PSA takes care of all of the MSPs’ admin tasks. Optimizing workflows with PSA integrations can help MSPs realize more business growth. How do you know what PSA is right for your business?
Some evaluation criteria could include:
- Package for support team management
- Client contract management
- Help Desk environment
- Bundled with RMM functions or integrations with third-party RMM package
- Automated data flows
- A free trial or a demo version for a no-cost assessment opportunity
- Value for money from a complete package that provides all MSP management functions at a reasonable price
Remember to always do your due diligence when considering the PSA that's the best fit for your business - this profile can only introduce you to Pulseway, not advise you on whether it might be the right platform for your MSP's specific needs.
What is Pulseway?
Pulseway is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) software that offers a wide range of features to help Managed Service Providers (MSPs) manage and monitor their clients' IT systems.
Some of the key features of Pulseway include:
- Monitoring: Pulseway provides real-time monitoring of servers, workstations, and network devices, allowing MSPs to proactively detect and resolve issues before they impact clients' business operations.
- Automation: Pulseway offers a powerful automation engine that allows MSPs to automate routine tasks, such as patching, software deployment, and system maintenance, saving time and reducing errors.
- Remote Control: Pulseway provides remote control capabilities, allowing MSPs to take control of clients' computers and devices to perform maintenance and troubleshooting tasks remotely.
- Mobile App: Pulseway offers a mobile app for iOS and Android devices, allowing MSPs to monitor and manage clients' IT systems on-the-go, from anywhere and at any time.
- Reporting: Pulseway provides detailed reports on system performance, resource usage, and hardware/software inventory, helping MSPs to make informed decisions and plan for future upgrades.
- Security: Pulseway includes advanced security features, such as antivirus and malware protection, firewall management, and user access controls, ensuring clients' IT systems are secure.
- Alerting: Pulseway provides customizable alerting and notification capabilities, allowing MSPs to set up alerts for specific events and receive real-time notifications via email, SMS, or push notifications.
In summary, Pulseway offers a comprehensive set of features for MSPs to manage and monitor clients' IT systems, including monitoring, automation, remote control, mobile app, reporting, security, and alerting.
The Gradient advantage
See your business in a new way! Have a high-level view of your entire billing process, identify opportunities to grow your business, and minimize the time and resources dedicated to reconciliation.
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